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Our Terms & Conditions
Welcome to Almost Eden, the Source for Beautiful, Unusual, and Exotic Plants.
Customer satisfaction is important to us. The crew here at Almost Eden works diligently to ensure that your plants will have arrived to you in a timely manner and according to your requested shipment date in a condition that is healthy and are normally large enough to begin begin flowering in their first season.
We do guarantee that:
your plants will arrive healthy and in a condition which will give them the opportunity to grow and perform as we would expect them to under normal satisfactory growing conditions. If you find a problem with your shipment please notify us within 48 hours of receiving your order. If we find it appropriate, we will replace your damaged plants, credit your account, or provide the appropriate refund pertaining to the order in question. We will, at most, only replace, credit, or refund the original purchase price of the product in question.
If you are not completely satisfied with your order please contact us within ten days of receipt of your order and we will do our best to work with you in order to remedy the situation.
We do not guarantee plants that are damaged or are in poor condition due to:
exposure to inappropriate extremes in temperature, light, wind, salts, chemicals, or other conditions that are detrimental to the general health and well being of the plant(s) once you have received it(them). We feel that it is as much the customer's responsibility to provide the appropriate care for the plants that they have purchased as it is our responsibility to provide quality products and prompt and convenient service. If the plants that you are purchasing are cold sensitive, we feel that it is the customer's responsibility to take this into consideration when placing the order. We normally try to ship orders as promptly as possible, once an order has been placed and approved. We ship on Mondays, and on Tuesdays occasionally, the weekly orders are cutoff at midnight on the Friday before unless otherwise specified. In other words, so long as you place your order by Friday at midnight we will ship it out the following Monday under typical circumstances and foregoing postal holidays or other unforeseen circumstances. If at anytime prior to the package being shipped you decide for us to hold your order for a later ship date due to unexpected conditions please feel free to contact us.
plants that have remained in their packages beyond a reasonable amount of time after having been delivered to the address that the customer has specified (P.O. boxes included) when placing the order. Once the package has been transferred from Almost Eden to the USPS it CANNOT be reliably redirected, if at all. Living and growing plants become perishable items once they enter their packages and can only reasonably be expected to tolerate the varied temperature conditions and darkness that they may experience on their journey for a limited amount of time. Within 24 hours of an order having been shipped Almost Eden will notify you of its shipment via the email address that you supplied when the order was originally placed. If you feel that your package may need special instructions given to the Postman/Postwoman please let us know and we will be happy to include them on the outside of your package.
If you have any further questions or comments regarding Almost Eden's Terms & Conditions please feel free to Contact Us:
Phone Service Hours
Monday - Saturday
9am - 5pm CST
Fax: (337) 463-9972
Almost Eden reserves the right to make changes to these policies. Revised 8-27-09
Questions? Email us or feel free to call between 9am-5pm, Monday-Saturday.
1240 Smith Rd
Merryville, LA 70653
Contact Almost Eden's
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